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PRODUCT EXCHANGE
During the Warranty period, if it is determined that a unit will be replaced, the first unit must be received back at the engines.com facility prior to shipment of the new unit. In the event a client would like this process expedited, a new unit will be charged full price upfront, with a refund/store credit to be processed upon receipt of the original unit within 30 calendar days. Any and all shipping costs are to be paid by the purchaser. If a product is incorrectly ordered it is the sole responsibility of the purchaser to return the product for an exchange (no exchanges on damaged products). engines.com reserves the right to inspect defective products before an exchange is made. The client will receive an estimate for any repair recommended that is not covered by this agreement. Client will have 30 days to accept repair and make payment or have unit shipped back if applicable.
RETURNS, REFUNDS, AND STORE CREDIT
All returns must be pre-authorized by engines.com and accompanied by a RMA number. Product returns are available on most but not all orders. All returns are subject to the Production and Processing Fee and a Restocking Fee (25% on un-used products, 50% on used products, no returns on damaged products) and must be returned within 30 calendar days of ship date. Upon approval, all merchandise should be sent freight prepaid and insured to a engines.com specified facility. engines.com is not liable for any taxes, duties or shipping fees for domestic or international shipments. In-stock orders cancelled prior to shipping are subject to the production and processing fee and 25% custom order handling fee, and 50% on special orders. There are NO returns on custom builds or special orders. Special orders, layaway, deposits/down payments, financed orders, electronics, fluid/oil, paint, custom parts, adapters and installation services, core fees, labor, and shipping are non-refundable. Any and all returns processed for a refund are offered as Store Credit, directly to the original purchaser only. Absolutely no refunds after 30 days.
In the event you need to proceed with a Return or Exchange of your products, please have your order details ready and contact us.
It's our goal to make this a quick and easy process.
